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Privacy Policy

Last updated: December 2025
Website: aquadventures.com 

Business Location: Cozumel, Quintana Roo, Mexico

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Aquadventures (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, services, contact forms, or booking tools.

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By using our website, you agree to the terms of this policy.

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1. Information We Collect

We may collect the following types of information:

 

A. Personal Information You Provide

  • Name

  • Email address

  • Phone number

  • Country of residence

  • Booking details (dates, group size, activity type)

  • Payment information (processed securely by third-party providers)

 

B. Information Collected Automatically

When you visit our site, we may collect:

  • IP address

  • Device information

  • Browser type

  • Pages visited

  • Click behavior

  • Time spent on the site

  • Referring website

 

This data is collected through:

  • Cookies

  • Analytics tools (e.g., Wix Analytics)

  • Pixels (e.g., Facebook Pixel, Google Analytics)

  • Server logs

 

C. Information from Third-Party Booking Providers

If you make a reservation through a third-party booking platform (e.g., FareHarbor, Peek, or another integrated system), they may share:

  • Your booking details

  • Contact information

  • Payment confirmation

  • We do not receive or store full credit card numbers.

 

2. How We Use Your Information

We use your information to:

  • Process bookings and inquiries

  • Communicate with you about your reservation

  • Provide customer support

  • Improve our website and services

  • Send updates or promotional offers (only if you opt-in)

  • Ensure safety and compliance with local regulations

  • We do not sell or rent your personal information.
     

3. Legal Basis for Processing (GDPR)

If you are in the European Union, we process your information under one of these:

  • Consent — when you voluntarily submit your information

  • Contract — when needed to complete your booking

  • Legitimate interest — analytics, marketing (opt-in only), fraud prevention

  • Legal obligation — complying with local tourism and tax regulations
     

4. Cookies & Tracking Technologies

Aquadventures uses cookies to:

  • Improve website performance

  • Understand visitor behavior

  • Provide personalized content

  • Measure marketing effectiveness

  • You may disable cookies in your browser settings at any time.
     

5. How We Share Your Information

We only share your information with:

 

A. Service Providers

These include:

  • Booking platforms

  • Payment processors

  • Email providers

  • Website hosting (Wix)

  • Analytics tools

 

B. Legal Authorities

Only when required for:

  • Safety

  • Fraud prevention

  • Compliance with Mexican tourism regulations

  • We do not share your personal information with third parties for advertising resale.
     

6. Data Storage and Security

Your information is stored securely using Wix’s encrypted servers. We use:

  • HTTPS encryption

  • Secure firewalls

  • Access control

  • Regular monitoring

  • While we take every reasonable measure to protect your data, no method can be 100% secure.

 

7. Retention of Information

We keep your personal information only as long as necessary to:

  • Fulfill your booking

  • Provide customer support

  • Comply with accounting/tax laws

  • Maintain required tourism activity logs

  • After this period, your information is deleted or anonymized.
     

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the information we hold about you

  • Request corrections

  • Request deletion

  • Withdraw consent

  • Object to processing

  • Request a copy of your data (data portability)

 

To make a request, contact us directly at:

info@aquadventures.com

We respond to all verified requests within 30 days.

 

9. International Data Transfers

Because we operate in Mexico and use global service providers (like Wix), your information may be processed in countries outside your own. We ensure these providers follow modern security and privacy standards.

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10. Third-Party Links

  • Our website may link to social media accounts.
     

11. Children’s Privacy

We do not knowingly collect data from children under 13. Parents or guardians may contact us to request removal if a child’s information was submitted accidentally.

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12. Changes to This Privacy Policy

We may update this policy from time to time. The “Last Updated” date will always reflect the most recent version. 

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13. Contact Us

If you have questions about this Privacy Policy, please reach out:

Aquadventures
Cozumel, Quintana Roo, Mexico
📧 Email: info@aquadventures.com

🌐 Website: https://www.aquadventures.com/

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