Chankanaab Park & Scuba for Certified

Cancellation Policy

Standard Cancellation Policy If your tour must be canceled due to: Cozumel port closure, or your cruise ship not docking in Cozumel, you will receive a 100% refund. 15+ days prior = 100% refund 8–14 days prior = 50% refund (optional credit available) 7 days or less = No refund (unless due to documented medical emergency) All refund requests must be submitted in writing via email. For boat dives, Aquadventures may arrange your booking with a third-party dive operator. By booking, you acknowledge: The dive boat, captain, and crew are operated by an independent company. Aquadventures does not own or directly control the vessel or equipment used during boat dives. Safety standards, insurance, and emergency procedures follow the policies of the third-party operator. All guests are responsible for: Following the instructions given by guides and dive professionals Wearing required safety gear Arriving on time at the designated meeting point Disclosing any medical conditions that may affect participation Late arrivals may result in forfeit of the activity without refund. Aquadventures reserves the right to: Modify itineraries due to weather, safety, or operational conditions Substitute a similar activity if required ​

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